So, as newly-employed individual, I have realized that keeping our customers happy and satisfied with the service we provide is a crucial determinant to ensure you stay on the job for more than a couple months! Where we work will differ from one person to another, but wherever it is, we are bound to make em happy, aren't we? For example, if you work in a travel agent, your customers should be satisfied. I work in a school in the English department and event coordinator, so parents need to see that I am doing my best. Anyway, here are some tips from my personal hands-on experience with the "customers"
1. When handling a complaint, ensure you understand the problem and handle it with meticulousness. Be diplomatic and sure. Always make the customers aware that we are on their side and want to work things out according to their desires.
2. SMILE. This is so simple yet easily forgettable. Try not to panic, keep calm and look cheery while listening to them. No one can ever shout to an amicable person. Trust me on this :p
3.Be patient. If you lose your temper, imagine your customers! If you cannot understand what they want, slowly muster the courage to ask what can you do to make sure they have what they need.
4. Don't be afraid to consult your boss/employer. They will have more experience in this and providing they are as nice as my bosses, they will be more than happy to help you!
5. Never promise something you feel is not possible. There is nothing worst than having promised your customer something and not being able to fulfill them.
I'll end here to keep it simple, but follow the above tips and you are sure to plaster smiles on your customers' faces! Good luck!
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